Refund policy

The 180-day money-back guarantee

We want you to feel confident giving Nail Refresh a proper try. That's why every order is covered by a 180-day money-back guarantee — a full six months, which is roughly how long a nail takes to grow out. If you're not satisfied for any reason, you can request a refund of the product price.

What's covered

• The guarantee applies to the product price of your order.
• It is valid for 180 days from the date of purchase.
• You can claim even if the bottles are empty — we'd rather you used the product than left it on a shelf.

How to request a refund

Requesting a refund is straightforward:

1. Email our support team at hello@nailrefresh.co.uk within 180 days of your purchase.
2. Include your order number and the name and email used at checkout.
3. Our team will confirm the details and explain how to return any remaining bottles, if required.
4. Once processed, your refund is issued to the original payment method.

Your statutory rights

This guarantee is offered in addition to, and does not affect, your statutory rights as a consumer under UK law, including any rights you have under the Consumer Contracts Regulations and the Consumer Rights Act.

Contact us

Questions about a refund, your order or delivery? Email hello@nailrefresh.co.uk and our UK support team will be glad to help.

Nail Refresh is a cosmetic topical oil for external use and is not intended to diagnose, treat, cure or prevent any disease or condition. These statements have not been evaluated by the MHRA or the FDA.